What is cross-training?
Getting introduced to different departments in an organization apart from your
core department.
Companies
today, make sure that the employees and managers go through their cross
training sessions so that they become more valuable, they can combat worker
boredom and provides more flexibility to the company as well as the employees
themselves. The benefits of cross-training includes readiness of an employee who
might have to fill in shoes in case of an ill employee, provides more variety
in work and more inputs and higher productivity. It also results in the
interaction between employees, which builds a sense of teamwork within a
department and also with other departments. They also start to understand other
employees better as they know what it takes to perform their task and leads to
a better work environment in the company and at times of unbalanced work flows,
employees can be shifted from one department to another easily and work can be
carried on without glitches.
For cross training to be
effective, a lot of planning and organizing goes into account. It cannot be
implemented all of a sudden during a crisis. It is important, for example, who
will be eligible for training, will it be mandatory or voluntary, weather it’ll
be restricted within the department or to other departments as well, and will
it be internally or externally administered. Prior to its implementation, it
will be helpful to set up a task force consisting of the managers and employees
and identify the pros and cons for the business, assess the feasibility and set
up a realistic schedule for the same. Training can take place through an on-the-job buddy system, or
supervisors can be asked to conduct all the training and finally, the employees
should be given time to absorb the new information. It may also be helpful to evaluate
newly trained employees' progress on a regular basis.
Some of the highlights and
benefits of cross training include:
§ Increased
flexibility and versatility.
§ Improved
individual efficiency.
§ Increased standardization.
§ Better
teamwork and coordination among the employees.
§ High
morale among the employees.
Some
the esteemed companies that practice cross-training include, Dell, Hyatt Hotels
and Resorts, Infosys, Tata Group, Starwood Hotels and Resorts to name a few.
Cross-training should be
an integral part of any organization as it would be in the best interest of the
company and the employees and it would also be helpful to achieve the goals and
objectives of the company.
Article By -
Karthik M
Batch 14-16